History Quick Assist

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remote assistance in windows vista


in windows vista, remote assistance based on rdp 6 , windows desktop sharing api. standalone application , not use windows , support center or windows messenger. 2 systems administrators can simultaneously connect single computer. remote sessions automatically reconnect after restarting computer. supports session pausing, built-in diagnostics, chat, file transfer , xml-based logging. reduces bandwidth requirements low-speed connections. nat traversal allows session established if user behind network address translation (nat) device. remote assistance configurable using group policy , supports command-line switches custom shortcuts can deployed.


in windows 7, remote assistance based on rdp 7 , uses peer name resolution protocol when connecting using easy connect option. easy connect, password needs shared instead of invitation file, , 2 computers can establish peer-to-peer connection on local area network (lan) or internet without relay server. windows remote assistance not support file transfer , clipboard sharing in windows 7.


remote assistance installed default on windows clients, must added manually on windows server 2008 r2 servers. remote assistance sessions may initiated using windows remote assistance application available on start menu under apps → maintenance or invoking msra.exe command-line interface.


the original remote assistance included on releases of windows 10 well, since windows 10 anniversary update, start menu shortcut removed, hiding user. instead, new app called quick assist added. has same functionality , similar user interface, uses solid white background , wireframe icons, similar universal windows platform apps. unlike remote assistant, quick assist requires giver sign in using microsoft account before dispensing help.


quick assist, unlike remote assistance, presents sparse screen explanation of intended use , 2 options: assistance , give assistance.








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