CCF Components Microsoft Customer Care Framework

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1 ccf components

1.1 agent desktop
1.2 application integration framework (aif)
1.3 hosted application toolkit (hat)





ccf components
agent desktop

the primary user interface ccf agent desktop. desktop-based user interface (ui) presents data aggregated various line of business (lob) & oss/bss application front ends , presents them in unified view. ccf not include agent desktop application, rather samples including source code provided part of framework.


application integration framework (aif)

the aif manages loading of applications, integration , event brokering. through use of adapters (see hat below) applications can have custom integrations account both technology of hosted application business processing.


hosted application toolkit (hat)

hat allows separation of business rules , method used integrate application. hat uses microsoft windows workflow foundation (wf) manage business rules, data driven adapters (ddas) manage application directly, , bindings written in xml connect two. ccf 2009 sp1 ships 3 ddas: win32, web, , java (jdk 1.6). ddas can customized or extended additional application types needed.







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